About Us

Quality PolicyISO 9001:2008Customer ServiceProduct Development & Quality ControlRegulatoryProductionShipping & WarehouseSales & MarketingOur Markets

CRC Industries is a worldwide leader in the production of specialty chemicals for maintenance and repair professionals and do-it-yourselfers, serving the automotive, heavy trucking, marine, hardware, industrial and aviation markets.

CRC was founded in 1958 as Corrosion Reaction Consultants with a single product. Today the company’s products are sold throughout the US, Europe, South America and the Pacific Rim. CRC operates 12 facilities that produce more than 70 million cans of aerosol products each year.

CRC trademarked brands include: CRC®, K&W®, Sta-Lube®, and Marykate®.

CRC is ISO 9001:2008 certified and adheres to the strictest guidelines for quality in all facets of research, development and product.

QUALITY POLICY

CRC Industries, Inc. commits to continually improve the value of products and services. Our goal is to deliver quality products that meet or exceed customer requirements while always operating fairly and honestly with customers, suppliers and employees.

Quality Objectives:

  • Maximize customer satisfaction through innovative products and excellent service.
  • Ensure cost-effective operations by improving productivity, reducing waste, and providing a workplace free of recognized hazards.
  • Uphold systems to comply with statutory and regulatory requirements.
  • Expand programs for effective training of employees to promote team awareness and competence.
  • Monitor and measure product and process characteristics to verify that requirements have been met.

To reach our objectives, we will continue to focus on quality with the full dedication, commitment and teamwork of all CRC Industries, Inc. employees.

ISO 9001:2008

CRC is ISO 9001:2008 certified and adheres to the strictest guidelines for quality in all facets of research, development and product.

CRC Industries’ manufacturing facility has achieved and maintained ISO 9001 certification (ISO: International Organization for Standardization) since 1996. The benefits of ISO certification reach our customers through the consistent conformity of products and services, assuring superior quality, environmental responsibility, safety and reliability.

 

CUSTOMER SERVICE & TECHNICAL SUPPORT

13 dedicated customer service reps provide 100% live help, prompt order turnaround and a proven 99.8% order accuracy rate. Automated EDI processing enables the expediting and tracking of orders from our door to yours. Our toll-free technical support line handles more than 11,000 calls per year to answer questions about the usage and safe handling of CRC products.

 

PRODUCT DEVELOPMENT & QUALITY CONTROL

CRC has 17 chemists and technicians working to develop the best formulas with superior product performance. We use only the finest raw materials, and our Quality Control team tests each component to ensure they meet specifications.

 

REGULATORY

CRC constantly monitors the federal, state and regional regulations that affect our products and our customers’ marketplace. Our regulatory department works directly with legislators to ensure regulations are scientifically sound and commercially viable.

 

PRODUCTION

Our U.S. manufacturing facility is located at our headquarters in Warminster, Pennsylvania. CRC houses state-of-the-art high-speed aerosol lines and multiple liquid filling lines for precise and efficient mass production. As an ISO-9001:2008 certified manufacturer, CRC places strict controls on every step of our product development and manufacturing process to ensure consistent, quality manufacturing techniques.

 

SHIPPING & WAREHOUSE

Our shipping warehouse features barcode scanning of all finished goods inventory and orders, contributing to our exceptional 99.4% order shipment accuracy. Our experienced personnel will pick, wrap and ship your orders in less than 72 hours. CRC shipping procedures comply with all DOT, IMCO and IATA regulations.

 

SALES & MARKETING

Our team of experts has more than 250 years of combined experience to support your business and help you enhance your customer relationships.

 

OUR MARKETS

CRC manufactures over 1300 items and develops specialized formulas to best satisfy the unique demands of our many different markets: Automotive, Marine, Heavy Trucking, Hardware, Electrical, Industrial and Aviation. We understand that with such a diverse business, it is highly important to know the needs of our individual customers, as they can be extremely different. Within the two main divisions of the company (Automotive and Electrical/Industrial), CRC salespeople, customer service and marketing staff are trained to become knowledgeable in specific market areas so that they can focus on and respond to the varying needs of our customers within those markets.